storEDGE® Announces Industry’s First Integrated Two-Way Texting
Management software feature allows real-time sales, support, and collections built in to one interface.
Westwood, KS (March 17, 2016) — The leading self storage technology provider, storEDGE®, announced today the release of two-way texting. This feature gives managers the ability to send and receive texts from any device running their 100% cloud-based management software. The management software uses the existing facility phone number to be used for texting or calling, providing another convenient avenue for current and prospective tenants to get information about the renting process. A link is also provided in all payment text reminders that takes the renter directly to their account to pay their bill.
Along with traditional, event-based automated texting, such as late payments or credit card expiration, the two-way texting feature allows managers to respond to sales and support inquiries via text. Incoming texts trigger a real-time notification in the software, providing the manager the tenant information, tenant account status, and the ability to reply right from their keyboard. With one click, managers can save new phone numbers to existing tenants or add them in the system as new leads. The full two-way conversations are recorded in the tenant record along with all other communication. In the event managers are away from their software, all message history is saved in the system and a follow-up task is generated within the system task list.
Calvin Byrd of Byrd’s Mini Storage, an early adopter of storEDGE technology products, stated, “We’ve used many different management software platforms, and storEDGE continuously exceeds our expectations with new feature releases at no additional charge. Texting changes the way we do business. Our clients can reach us via text or phone, and it comes right in seamlessly through our storEDGE management software. With texting, we’ve seen a significant decrease in delinquencies and our managers have been able to focus on support and sales instead of collection calls.”
Dan Miller, President of storEDGE comments, “Prospective self storage renters are increasingly using their mobile devices to search and inquire about self storage.” The percent of searches conducted from mobile devices continues to grow and surpassed desktop searches in 2015. Says Miller, “Renters are accustomed to completing transactions on their mobile devices, and our two-way texting feature gives self storage owners and operators a competitive advantage and the ability to provide a better user experience. We are pleased to be able to bring leading technology to the self storage industry, growing our platform to meet evolving market requirements — all at no additional charge to our clients.”
The storEDGE technology platform is a comprehensive suite of web-based solutions designed specifically for the self storage industry. With the tools provided by storEDGE, storage operators now have a competitive edge in boosting rentals, tracking leads, managing operations, and maximizing ROI. Together, our experience in online marketing and our knowledge of the industry is what makes our technologies — and your storage facility — succeed.