WebWorks Upgrade: Customers Can Now Leave Reviews Directly On Website
Sara Heins |February 27, 2013
In the most recent WebWorks update, the StorageAhead developers built in a review system for customers to leave feedback on the site; they can do so by leaving a rating of one to five stars as well as an optional written testimonial. When a customer indicates they had a positive experience at their storage facility (three or more stars), they will also be prompted to leave their review on other local search sites such as Yelp and Google+ Local. Any review given of less than three stars will be sent directly to a StorageAhead account manager to review and take further action, such as notifying the facility manager of potential problems.
When left on a client's storage facility page, reviews generate unique, user-generated content, which search engines value highly. Testimonials left directly on the brand's website as well as on other locals sites help other area customers make informed decisions about where to store their belongings.