Resources and Ideas for Your Storage Facility

Self Storage Industry Blog

Storage by the Bin: A New Business Model for Self Storage

Tim Schlee |06 Feb 2014

The self storage industry first made an impression in the early 1970s, but in the intervening decades it’s remained largely unchanged. The basic platform of providing an individual unit to each customer in a facility overseen by a small staff has been almost universally the leading business model. Recently, however, a few startups have begun to reshape the very definition of storage by taking control of all the steps in the process, from moving in to retrieval.

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How to Throw An Open House at your Storage Facility

Andrea Hewitt |23 Jan 2014

Marketing is a crucial tool to keep your self storage business afloat. There are a plethora of marketing tactics that many businesses utilize including building a website, running social media accounts and creating advertisements. Get ahead of the competition in your area by thinking outside the marketing box and throwing an open house.

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How to Handle a Price Increase

Tim Schlee |09 Jan 2014

Nobody likes price increases. Renters don’t want to pay more, obviously, managers don’t want to deal with the complaints, and owners don’t want to lose customers. However, they’re a necessary part of the self storage business model. Energy costs increase. Taxes go up. Inflation makes supplies more expensive. There’s no way around it – the extra money must come from somewhere.

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How to Design the Perfect Business Card

Andrea Hewitt |09 Jan 2014

Business cards are a great way to get new renters to your business and fill up those empty storage units. They allow you to really capitalize on word-of-mouth marketing and cost-effective advertising by putting the card in people’s hands.

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6 Steps to Resolve Customer Conflict

Andrea Hewitt |02 Jan 2014

Customer service is the backbone of all thriving businesses. Trying to please every customer is virtually impossible in any industry with no exception to self storage. No matter who is at fault, it’s your job to clean up the situation or you’ll lose a renter and one of your storage units will be sitting empty. You can’t dodge customer conflict your whole career, so here are some tips for dealing with it:

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