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Self Storage Industry Blog

How to Handle a Price Increase

January 09, 2014 | Tim Schlee

Nobody likes price increases. Renters don’t want to pay more, obviously, managers don’t want to deal with the complaints, and owners don’t want to lose customers. However, they’re a necessary part of the self storage business model. Energy costs increase. Taxes go up. Inflation makes supplies more expensive. There’s no way around it – the extra money must come from somewhere.

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How to Design the Perfect Business Card

January 09, 2014 | Andrea Hewitt

Business cards are a great way to get new renters to your business and fill up those empty storage units. They allow you to really capitalize on word-of-mouth marketing and cost-effective advertising by putting the card in people’s hands.

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6 Steps to Resolve Customer Conflict

January 02, 2014 | Andrea Hewitt

Customer service is the backbone of all thriving businesses. Trying to please every customer is virtually impossible in any industry with no exception to self storage. No matter who is at fault, it’s your job to clean up the situation or you’ll lose a renter and one of your storage units will be sitting empty. You can’t dodge customer conflict your whole career, so here are some tips for dealing with it:

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5 Things to Know Before You Become a Self Storage Owner

January 02, 2014 | Andrea Hewitt

Launching into any market can be hard but becoming an owner can be a very scary venture. If you’re new to owning a self storage facility and need some expert tips, you’re in the right place! Zac Zeune, owner of Kram It Self Storage, has been an owner for three years.

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7 Simple Steps to Improve Your Social Media Presence

December 27, 2013 | Tim Schlee

You’ve got your social media profiles up and running, but now you have to gain a following. It can certainly seem overwhelming with sources all over the internet telling you a thousand different things you need to do to optimize your social media presence.

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