Self Storage Industry Blog

Client Spotlight: Castlerock Interests, LLC

Jana Haecherl |05 Dec 2016 |7 min read

Castlerock Interests, LLC is bringing creative innovation to self storage management and development. Find out how this Texas owner is using technology to challenge the status quo.

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Client Spotlight: Beyond Self Storage

Jana Haecherl |04 Nov 2016 |7 min read

There's a new brand on the block that's challenging self storage stereotypes with modern design and first-class amenities. Find out how they're using technology, style and charitable giving to grow their business.

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Client Spotlight: Smithville Self Storage

Jana Haecherl |24 Oct 2016 |6 min read

This month we're bringing back our client spotlight series with a local client, Smithville Self Storage. Read all about what makes their storage facility unique here!

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A Day in the Life: Parkville Self Storage

Jana Haecherl |03 Oct 2016 |6 min read

Ever wonder what it is like to work at a different self storage facility? Read all about what a day in the life is like as a facility manager at Parkville Self Storage.

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How to Prevent Pets From Being Stored at Your Facility

Jana Haecherl |23 Sep 2016 |13 min read

Whether you’ve encountered the problem at your facility or read horror stories online, this post has you covered. Learn all about the reasons pets end up in self storage and what you can do to protect the animals and your facility.

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How to Handle a Price Increase [SlideShare]

Amy Daniels |15 Dec 2015

Nobody likes price increases. Renters don't want to pay more, managers don't want to handle complaints, and owners don't want to lose customers. But price increases are a necessary part of the self storage business model. Knowing the best way to handle things can make your price increase go a lot more smoothly.

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How to Protect Your Storage Facility from Summertime Pests [SlideShare]

Amy Daniels |19 Nov 2015

No one likes pests in their storage unit. When pests get into your customers' units, the ultimate results will probably be upset customers and bad review for your storage facility. So, what can you do to protect your facility from summertime pests? Let's find out.

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How (And Why) to Prevent Live-in Renters [SlideShare]

Amy Daniels |17 Nov 2015

Whether you've already encountered live-in renters at your facility or you're curious how you can prevent the issue, this post has you covered. Let's explore the reasons behind the phenomenon and determine what you can do as a storage operator to protect your property and provide as much help as you can.

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How to Raise Your Facility Value Before Selling

Amy Daniels |21 Aug 2015

If you’re thinking about selling your facility, you’re probably starting to wonder how you can make that process go as smoothly as possible. Wherever you find yourself, working to raise your facility value is one way to ensure that, whenever the time is right to sell, you’ll get top dollar for your property.

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4 Kinds of Technology Your Property Needs

Amy Daniels |21 May 2015

The proper technology at your facility enables you to preserve one of the most valuable resources you have: your time. Time is what allows you to provide better customer service for your tenants rather than spending your days — and your dollars — fussing with technology.

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Understanding Solar Energy, Its Cost, and How to Efficiently Plan for Its Use

Erich Noack |17 Feb 2015

Talk on the news and internet often finds its way back to the issues of global warming and the rise of oil prices. But, what is “solar energy”? What is “renewable energy”? Here’s what you need to know.

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Revenue Management: The Short-Term and Long-Term Solution to Your Storage Facility's Value

Amy Daniels |27 Aug 2014

If you're thinking about adjusting the prices of your storage units, there are several factors to consider. This article will break down the complex topic of revenue management into simple and practical takeaways.

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5 Self Storage Marketing Blunders to Avoid

Tim Schlee |23 Apr 2014

Marketing isn’t easy. I empathize if it seems overwhelming at times. To make sure you’re getting your marketing right, check out these five self storage marketing blunders to avoid!

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Can My Storage Facility Save Money with Third-Party Maintenance?

Tim Schlee |27 Mar 2014

In this article, I will examine some of the hidden and not-so-hidden savings that hiring a third-party company can bring, such as increasing customer service, spending less on supplies, and raising rent.

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Hablas Español? How to Market Your Self Storage Brand to Non-English Speakers

Tim Schlee |13 Mar 2014

Undertaking a foreign language marketing campaign is a daunting task. But with the right tools and the right employees, marketing to non-English speakers can be a lot easier – and a lot cheaper – than it might seem at first glance.

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How to Throw An Open House at your Storage Facility

Andrea Hewitt |23 Jan 2014

Marketing is a crucial tool to keep your self storage business afloat. There are a plethora of marketing tactics that many businesses utilize including building a website, running social media accounts and creating advertisements. Get ahead of the competition in your area by thinking outside the marketing box and throwing an open house.

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How to Handle a Price Increase

Tim Schlee |09 Jan 2014

Nobody likes price increases. Renters don’t want to pay more, obviously, managers don’t want to deal with the complaints, and owners don’t want to lose customers. However, they’re a necessary part of the self storage business model. Energy costs increase. Taxes go up. Inflation makes supplies more expensive. There’s no way around it – the extra money must come from somewhere.

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6 Steps to Resolve Customer Conflict

Andrea Hewitt |02 Jan 2014

Customer service is the backbone of all thriving businesses. Trying to please every customer is virtually impossible in any industry with no exception to self storage. No matter who is at fault, it’s your job to clean up the situation or you’ll lose a renter and one of your storage units will be sitting empty. You can’t dodge customer conflict your whole career, so here are some tips for dealing with it:

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The Complete Guide to Offering Move-In Trucks

Sara Heins |16 Dec 2013

If you’re looking for a way to convert more leads into storage unit rentals, offering a free moving truck service is an important feature that customers look for in a facility.

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How to Use Your Facility's Occupancy Rates to Maximize Profits

Amy Daniels |11 Oct 2013

With three separate ways of measuring your facility’s occupancy, you can develop a thorough understanding of how you’re doing, as well as discover any changes you could make to your marketing strategies.

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How (and Why) to Prevent Live-in Renters

Amy Daniels |06 Aug 2013

While the issue of live-in renters continues to rise in the self storage industry, learn why it's so important to prohibit the action and what you can do about it.

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Re-Evaluating Our Views on Customer Service

Amy Daniels |31 May 2013

Customer service plays an integral role in the self storage industry, but it can be all too easy to let it fall by the wayside. Follow our guide to keeping customers happy throughout their entire storage experience.

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How to Protect your Storage Facility from Summertime Pests

Sara Heins |09 May 2013

Summertime means shorts, t-shirts and creepy crawly things you don't want in your tenants' storage unit. Find out how to prevent and exterminate insects, spiders and rodents with our latest StorageAhead blog post.

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The Importance of Google Local Reviews (and How to Get Them)

Kendra Bozarth |24 Apr 2013

How can reviews on Google Local improve your landing results on search engines? Here, we tell you why they're important and we show you how to get them.

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Is It Worthwhile to Post Self Storage Ads on Craigslist?

Kendra Bozarth |23 Apr 2013

Can posting self storage ads on Craigslist improve your search engine result page ranking and increase leads? We think so. Find out more, here.

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Background Checks - Right for Your Storage Facility?

Sara Heins |28 Mar 2013

Are break-ins costing your storage facility customers? Find out how background checks can help prevent theft.

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The Tale of “Discountitis”

Kendra Bozarth |28 Mar 2013

Discountitis, the technical name of course, is the disease where a brand or company focuses its advertising and marketing goals solely on the ideas of sales and discounts. Everywhere you go you see sales – 25 percent off this. Have an extra $5 bonus here. Happy Hour sale today only. And even, first month free. Sound familiar?

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Mystery Shopping Your Storage Facility

Sara Heins |27 Mar 2013

To avoid a horrible article written about one of your managers, you may want to consider hiring mystery shoppers. These incognito hired hands will pose as potential tenants to scope out what a typical customer experiences as they enter your storage facility

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Why It’s Important to Encourage Renter Reviews

Kendra Bozarth |27 Mar 2013

In today’s internet-based economy, consumers rely heavily on “word-of-mouth” advice through websites, directories, blogs and more when deciding which products and services to purchase and use. When a couple can’t settle on the choice between two restaurants on a Friday night, they take out an iPhone, click on their Yelp app and view which location ranks higher based on customer-generated feedback.

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